I took three kids for the two hour window of snow tubing for my daughter’s birthday at Hidden Valley on 2-28-21, which was our first experience there.
I have had bad experiences before but never to the point it made me feel the need to write a review. The only reason they received a 2nd star is because my kids did enjoy their time once we finally got in. $400 for 3.5 hours in line and 3 hours on the slopes seems kind of expensive. Needless to say my family spent more time in line than we did on the slopes. 1 o'clock rate and they once again said NO. I said the least they could do is give us the 3 O'clock rate vs. I explained to him how unhappy I was along with most the people in line. They sent me the same kid I talked to in the previous line. Then while waiting in the next long line I decided to go to costumer service and ask to speak to the manage. What kinks? The season is almost over and you knew how many people to expect today. All I was told was sorry and we are working out the "kinks". When I arrived at the first window at 3 I asked for the 3 oclock rates. After that we were sent to another line and waited one more hour just to rent our equipment.
Hidden valley ski resort schedule windows#
They had a total of 7 check in windows but only 2 open! Some were closed so customers could space out even though we were on top of each other in the line. We waited in the 1st line for 2 hours to show our reservation ticket. Mind you everyone has to make reservations due to covid. My family of 4 went on 2/19/21 and had reservations at 1:00. Thank you rental team!! If it weren't for you all we would never consider returning to the hills.Įxtremely disappointed in the management and customer service. However the students working in the rental area made up for her incompetence and rudeness by going the extra mile to provide us with great service after we shared our concerns. Our opinion is of that she should not be working directly with the guests of the ski hill nor the public. We were in shock and completely frustrated and disappointed with her customers service skills. Her attitude was so rude and unprofessional that we didn't feel like we were welcome or that our business was appreciated. Instead stressing us out about what we should have done after paying upwards of $200 in rental fees and lift tickets combined. She continued on to tell us that if we wanted a lesson we should have booked ahead of time on line and wasn't helpful assisting us with our current needs.
Her tone was so unprofessional as she continued to insult us and our decision to snow board and tried to push us being our first time on the hill into skiing instead of what we wanted to do which was try our hand at snow boarding. She was speaking to us like we were children and demanding we pull our masks up before helping us as we were both wearing masks however mine was falling just under my nose. Immediately we were greeted with an abrupt rude tone and demeaner from the older lady behind the ticket purchase desk.
Upon our arrival we were directed to the upper level of the ski resort where you purchase lift tickets. Being my birthday weekend and my partner's and I's first visit at the ski hills we were super excited to rent our ski gear perhaps get a short lesson and head to the hills!!
0 kommentar(er)
